Burli, LLC has a 30-day return policy. Customer must return the product within 30 days of when the order was delivered. Customer will be responsible for paying return shipping costs.
If the product arrives in good shape, has no structural defect, and is a standard product (dimensions, options), and the customer simply does not want the item, the customer will be refunded the original sales price minus a 10% restocking fee. Customer will pay to ship the product(s) back to Burli and will be responsible for proper packaging and all shipping costs in order to receive a refund. Item(s) must arrive at Burli in good, salable condition before a refund will be given.
If the product arrives in good shape, has no structural defect and is a custom product (dimensions, options) and the customer simply does not want the item no refund will be given. Custom equipment is built specifically for an individual in his/her needs or wants, which are outside of the standard line and availability. Custom pieces generally take more time and are more costly to design, oversee and produce.
If the product is used (standard or custom) no refund will be given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.
If your return is approved, we will process your return within a week of receiving the returned product and a credit will automatically be applied to your credit card or original method of payment.